About Us & FAQ

At KeyArtisan, we strive to offer more than just products; we focus on providing unique and high-quality items that elevate your keyboard experience. Here's what makes us stand out:

• **Wide Range of High-Quality Products**: We provide a carefully curated selection of keycaps, keycap sets, mechanical keyboards, switches, deskmats, figures, accessories & much much more. Each product is designed to enhance both functionality and aesthetics, ensuring an exceptional user experience.
• **Premium Materials**: We use premium materials such as PBT, ABS, POM, Resin and even Wood for keycaps, ensuring durability and a satisfying typing experience. Our mechanical keyboards and switches are designed with high-quality components that meet the needs of both casual users and gaming enthusiasts. Please rest assured that we will always use the best material for our products. 😊
• **Variety of Styles and Themes**: Whether you're looking for artistic, vibrant designs or minimalist, professional styles, we offer a variety of options that cater to different tastes. Our keycap sets, mechanical keyboards & other products are designed to allow you to fully personalize your setup.
• **Customer-Centric Service**: We prioritize providing excellent customer support to ensure that every inquiry or issue is handled efficiently. We’re always here to assist with questions about our products or guide you in creating the perfect keyboard setup.
• **Focus on Innovation and Trends**: We continuously stay updated on the latest trends in the keyboard and accessories industry to bring new and exciting products to our customers. Whether it's the latest keycap designs, advanced mechanical switches, or trending desk accessories, we aim to keep your setup modern and stylish.
• **Affordable Luxury**: While we focus on providing premium quality products, we also ensure that they are reasonably priced, allowing you to upgrade your keyboard and workspace without breaking the bank.😅

At KeyArtisan, we are committed to making your keyboard experience extraordinary by offering high-quality products, personalized service, and innovative designs. We aim to be the go-to destination for all keyboard enthusiasts looking to elevate their setups.

At KeyArtisan, we offer a wide range of high-quality products designed to enhance your keyboard and workspace. Our main product categories include:

• Keycaps: We sell a diverse selection of keycaps made from premium materials like ABS, PBT, and POM. These keycaps come in a variety of colors, designs, and profiles to suit every taste and preference. We offer both individual keycaps (separate from keycap sets) and keycap sets that allow you to fully customize your keyboard.
• Keycap Sets: Our keycap sets come in a range of themes and designs, perfect for users who want to completely transform the look and feel of their keyboard. Whether you prefer vibrant, artistic designs or sleek, minimalistic styles, we have something to suit every keyboard enthusiast.
• Mechanical Keyboards: We offer a collection of pre-built mechanical keyboards, suitable for both work and gaming. Our keyboards are equipped with high-quality switches and are available with RGB and non-RGB lighting options to meet different aesthetic preferences.
• Switches: At KeyArtisan, we understand that the choice of switch is essential for a great typing or gaming experience. We offer a variety of switches, including linear, tactile, and clicky options. These switches come in different actuation forces and sound profiles to suit various preferences.
• Deskmats: Our deskmats are designed to provide a smooth and stylish surface for your keyboard and mouse. Made from high-quality materials, they help protect your desk while enhancing your workspace's aesthetic.
• Figures and Collectibles: We offer figures and collectibles inspired by popular characters and themes. These items can be a fun addition to your desk or a perfect gift for someone who loves gaming and geek culture.
• Other Accessories: We also carry a range of keyboard accessories, including stabilizers, keycap pullers, and other items to improve your keyboard setup.

At KeyArtisan, we focus on providing high-quality, functional, and aesthetically pleasing products that cater to the needs of keyboard enthusiasts, gamers, and anyone looking to elevate their typing experience.

You can contact us through email (keyartisanofficial@gmail.com) or use the chat feature on our website to get in touch with our customer support team for assistance.

Yes, we offer international shipping to most countries. Shipping fees and delivery times vary based on the destination. To check our processing times and estimated delivery dates, please click here. You can also find a list of the countries we ship to on that page.

We accept a variety of secure payment methods. Please refer to our payment options at checkout for further details.

Please refer to our website's return and refund policy for the most accurate and up-to-date information. We ensure a smooth process for returns that follow our outlined policies.

Our keycaps are designed to be compatible with most mechanical keyboards, particularly those that follow standard layouts like ANSI and ISO. However, it is important to verify your keyboard's layout and switch type to ensure compatibility. Please refer to the product page for specific compatibility details regarding your keyboard model. If you’re unsure about compatibility, feel free to reach out to our customer support team for assistance!

At KeyArtisan, we currently do not offer custom designs. However, we offer a wide range of unique and artistic keycaps and keycap sets that are perfect for personalizing your keyboard. Our keycaps come in various themes, colors, and materials, allowing you to find the perfect match for your style. Feel free to explore our collection to enhance your keyboard setup!

We do not sell individual keycaps from keycap sets. However, we do sell individual keycaps that are separate from our keycap sets. These individual keycaps can be purchased separately to add to your collection or mix and match.

We offer a variety of mechanical switches, including linear, tactile, and clicky switches. These switches come in different actuation forces and sound profiles, allowing you to find the perfect fit for your typing preference.

At KeyArtisan, we offer a wide range of mechanical keyboards, including options with keycaps and switches, as well as standalone keyboards. Some of our listings include the complete package with keycaps and switches, while others offer just the keyboard itself. To ensure you choose the right one for your needs, please check the product description for detailed information on what's included with each listing.

Yes, we offer keycap sets compatible with various keyboard layouts, including ANSI and ISO. Please contact us and send us the keyboard's URL after that we will find the perfect keycap sets for you. Be sure to check the product details to ensure compatibility with your keyboard.

Rest assured, we are committed to providing you with the highest quality products. We use a variety of materials for keycaps, including PBT, ABS, resin, and wood, depending on the product. The materials used are clearly stated in both the title and the product description on all products, so you can always find this information there.

Yes, we do offer wholesale and bulk orders. If you’re interested in purchasing larger quantities, please contact us for more details on pricing and availability.

Delivery times vary based on your location, but we can provide estimated dates. To check our processing time and estimated delivery dates, please click here.

Unfortunately, we do not sell individual keycaps from keycap sets. If you are interested in a specific design, you would need to purchase the full keycap set. However, we do offer standalone artisan keycaps that are sold individually. Please check our product listings for more details.

Orders typically ship within 2-5 business days, depending on product availability. Shipping times will vary based on your location.

Orders can be canceled if they have not yet been processed or shipped. Contact us as soon as possible if you need to cancel your order.

You have multiple options to track your order. Once your order has been shipped, we will send you tracking details via email. If you have an account, you can also track your order through the order page on our website. Additionally, you can easily track your order by clicking here.

If your order hasn’t arrived within the expected time frame, please reach out to our customer service team. We will investigate and provide an update on your order status.

Once an order is placed and confirmed, we cannot modify it. If you need any changes, please contact us immediately before the order is processed.

Refunds are processed according to our return and refund policy. Please check the policy on our website, and contact our support team if you need assistance with a return.

If your order hasn’t shipped yet, we may be able to update the shipping address. Contact us as soon as possible if you need to make this change.

Please refer to our return and refund policy for detailed instructions on returns or exchanges. If you have questions, feel free to contact our customer support team for assistance.

If you receive a damaged or defective item, please contact our customer support team right away with your order number and details about the issue. We will assist you in resolving the problem.