Shipping policy

Processing Time

All orders are processed within 2-5 business days. Please note that processing time does not include shipping time. Once your order is shipped, you'll receive a tracking number to follow its journey. Shipping times may vary based on location, selected shipping method, and external factors such as customs delays, holidays, or high order volumes. If your order doesn’t arrive within the estimated timeframe, please reach out to our support team, and we will assist you promptly.

Shipping Options & Estimated Delivery Times
We offer two shipping options to suit your needs: Standard Shipping and Express Shipping.

Standard Shipping – Estimated Delivery Times (Business Days)

📍 North America

  • USA: 6-12 days
  • Canada: 8-15 days
  • Mexico: 8-12 days

📍 Europe

  • UK, France, Germany, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Ireland, Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Estonia, Latvia, Lithuania, Croatia, Slovenia: 6-10 days
  • Norway: 8-10 days
  • Greece, Cyprus: 8-12 days
  • Switzerland: 6-9 days

📍 Asia & Middle East

  • Japan: 4-5 days
  • South Korea: 6-8 days
  • Singapore: 6-7 days
  • Malaysia: 8-10 days (East Malaysia: 9-12 days)
  • Thailand, Philippines: 5-6 days
  • Türkiye, UAE: 6-10 days
  • Saudi Arabia, Kuwait, Qatar, Bahrain, Lebanon: 8-12 days

📍 Oceania

  • Australia: 5-10 days
  • New Zealand: 6-10 days

Shipping Fees for Standart Shipping

  • Order value under $50 → $8 shipping

  • Order value $50–$99 → $10 shipping

  • Order value $100 or more → Free shipping

Express Shipping – Estimated Delivery Times (Business Days) -  (WILL BE ADDED IN THE FUTURE)

📍 North America

  • USA: 5-8 days
  • Canada: 8-10 days

📍 Europe

  • UK: 3-5 days
  • Germany: 5-8 days
  • France: 3-5 days
  • Italy: 5-8 days
  • Spain: 5-8 days
  • Netherlands: 3-6 days
  • Austria: 6-8 days
  • Poland: 6-8 days

📍 Asia

  • Japan: 2-3 days

📍 Oceania

  • Australia: 4-7 days (excluding remote areas)

Where We Ship From
Orders are primarily shipped from our warehouse in Shenzhen, China. We also have inventory in our USA and Türkiye warehouses, which may affect delivery times. Refer to the estimated shipping times for the most accurate expectations.

Shipping Fees for Express Shipping

Note: Express Shippings will be added in the future

  • Order value under $50 → Express shipping $20

  • Order value $50–$99 → Express shipping $25

  • Order value $100 or more → Express shipping $15

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status. Please allow 24-48 hours for the tracking information to update.

Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to our customer service team at hello@keyartisan.net

We’re here to assist you with any shipping inquiries or updates.

For more details or inquiries, feel free to contact our support team. We're happy to assist you! 🚚📦